Howard Johnson Wichita Airport

Thank you for your kind consideration – Howard Johnson Wichita Airport – Saul you are a terrible person. We wish you much bad karma!!!

Nice way to treat a single mom of three kids who needs to work on Monday not to mention that there is a considerable drive just to get home
… you are such a ‘swell’ guy

Hope your daughter/sister/mother never is faced with this kind of situation

We are also trying to find the driver/owner of the other car?

More pictures (taken last night when Jo arrived, includes a cinder block on the passenger side of the car – assume it was holding the satellite dish). Saul apparently reported this to his insurance just yesterday July 5 – the incident occurred on June 26 – nice he jumped right on it.

This is a post from facebook from our daughter Johanna. They parked their car there while they were visiting here in Ecuador. Saul has been anything but helpful and quite rude to be honest and will not call me at all?

For those of you that do not know, because I have been hoping against hope that someone would do the right thing. That will not be the case in this situation. We left home on the 25th of June and spent the night at Howard Johnson on Kellogg St in Wichita, KS. Instead of parking in long term parking the hotel offers free parking with a night stay. This is how my car sat 4 days after a wind storm knocked a satellite off of the hotel roof bouncing off one car onto my car. The owner Saul who also owns another hotel in Wichita never called to tell me about this. We found out while in Wichita when we book a room for the return trip. Long story short I finally talked to Saul today he told me “not to call him with this SHIT” he would not tell me the solution to the issue. Since I return tonight and live 2 1/2 hours away. Talked to his insurance agency and he did not turn it in until TODAY. The wind storm was on 6/26/2013..in my opinion NO ONE should give this man any business.

HOWARD JOHNSON WICHITA
6575 W. KELLOGG AVE.
WICHITA, KS 67209 US
Phone: (316) 943-8165
Fax: (316) 945-8018
Email: hojo7261ict@yahoo.com

Western Holiday Motel
8925 W. Kellogg
Wichita, KS 67209
Phone: (316) 722-4241
Jo car - July 2013

640 days on the market – finally sold

Selling is maybe an understatement – we gave the house away but it was time for us to move on.

DHL

My history with this company isn’t very good. This is the only delivery service that has asked me for directions to their next stop. They are also the only one that chewed me out of not having my address on the house. Then I pointed out that it is on the light pillar in the middle of the front yard. Then he told me that was to hard to see I needed it on the house. I said if you look around, most of the houses here have the address on a pillar in the front yard. Very strange, but that isn’t the point to my post. I can now say they have topped my previous experience with them.

We were leaving for a trip to Canada when we saw some charges we didn’t make appear on one of the Credit Cards. We called the Credit card people and they were going to send us a replacement card in Canada. We called the Hotel and made sure both of our names were on the registration, so there wouldn’t be a question about if we were there or not.

The day they were due to deliver the card I went to the front desk and told them what I was expecting and they made sure everyone knew. They even called the other Hotel of theirs in town in case they tried to deliver it there. Late in the day we still didn’t have the card and I kept checking with the front desk checking on it. We called the company to find out what was going on. DHL told them we were not registered at the hotel. Further they told us it would be delivered that evening. So we stayed in that night and nothing happened.

In the morning we called and all they knew was that the hotel said we were not there. I talked with the front desk and a manager wanting them to tell me why they said we were not there. They all said they didn’t and that everyone was aware of the delivery. There was no one from DHL that had been to either of the hotels it seems. So we had the company redirect the delivery to our home address here in Seattle. It didn’t show up at home.

We called the company again and they said that they would issue us yet another card and would send it regular mail. We received that card just fine but that isn’t the end of the story.

I called DHL and had them check for the package and they had no record. I called DHL Canada and they had no record of it. They looked at every package delivered to that zip-code in Canada – nothing showed. I called the company and said, are you sure you even sent us a package? They assured me they did but couldn’t give me the tracking number for security reasons. I didn’t get that, but that is ok.

After almost 3 weeks from the start of this there was a knock at the door and there was a DHL person with a package for me. You guessed it I am sure, it was the package that should have been delivered in Canada to us at the hotel. It had written on it that we were not registered at the hotel. Now that I had the tracking number I went online to see what this package had been through. I couldn’t believe the results.

There was an entry that showed it leaving for delivery in Canada. The next entry said “address information needed; contact DHL”. It said that same entry for 3 days in a row then it goes back to the Canadian DHL facility. The package sat in that facility for 8 days before it was delivered to me. And it shouldn’t have been delivered to me. They were told by the Company to return it to them 10 days before it was delivered to me.

That poor little package was in DHL’s hands for 17 days and, based on what I saw, they didn’t even try to deliver it to the hotel they just wrote on the package that we weren’t there.

I called the company one more time and told them what I had found out and recommended they get there money back from DHL and never use them again. I know I won’t use them EVER!

Remember even when I called DHL they couldn’t find any record of the package. It is no wonder that they had to pull out of USA and focus on International is it.

Rim Rock Cafe – Whistler

 

We happened to have a gentleman sitting in between Patrice and I on a flight back to Seattle and he worked at this restaurant. He told us that after we had mentioned we were going to be in Whistler. He highly recommended the place so we made note of it. We did in fact eat dinner there and we have to say it was one of the best dinners we have had anywhere in the world. I am not kidding and I do literally mean anywhere in the world that we have eaten. We have enjoyed great food everywhere we have traveled but this was special. Let me tell you what we had.

Appetizers:
Seafood Antipasto for one – chef’s sampler of smoked and marinated seafood
What a marvelous collection of tastes this dish has.

Beef Carpaccio – sliced beef tenderloin, pickled cipollini onion,shaved parmesan, capers and mustard
I must say I make this dish myself and this was even better than my version. We really enjoyed the pickled cipollini onion.

Main Course:
Venison – porcini mushroom crusted, truffle butter, spatzle and porcini cream
This was amazing. I don’t know what more I can say than look at what was served with a beautiful piece of Venison.

The service was perfect, as was the wine selection I might add. We ate more than I mentioned but I am getting hungry writing this and it is a very long drive to go there for dinner 🙂

Pan Pacific Mountainside – Whistler BC

As the name implies, you walk out of the back door and there are ski lifts right there. It is in a beautiful setting and it is very well kept too. The staff couldn’t have been nicer either. We stayed in a Studio and had great kitchen facilities.

We really felt at home and enjoyed the friendly atmosphere during our stay. The only thing that seems out of line was parking was on top of the room and was expensive! At most places you end up paying for parking but usually there is a discount, at least for guests. I know it is a minor thing but it is just annoying to me. Why not just add it to the price of the room and let me think it is free. It always rubs me when you find out there is add ins. Don’t even get me started with paying for Internet at Hotels.

Aside from the price for parking we thoroughly enjoyed our stay. We went up on the lifts one day and took what they call “Peak to Peak”. Peak to Peak is the longest unsupported span in the world. The weather was just gorgeous while we were there also.

We look forward to staying there again next time we are in Whistler.

Black Rock Oceanfront Resort – Review

Black Rock Oceanfront Resort

The setting for this place is absolutely stunning. The views are just as good too. It is located on the west side of Vancouver Island in a town named Ucluelet. We stayed in a one bedroom Condo and the view was great there too. After you take everything in though things start going downhill from there. Everyone of the staff that we met seemed very good too but the place just didn’t seem to have its act together like it should. Let me explain our experience and you can be the judge.

Check-in:
We arrived about Noon and were told our place was almost ready. So we figured we would wait so we could check it out before we went into town to get anything we might need. Since it was lunch time we went into the restaurant to have lunch, (the restaurant is covered later). After a long lunch we went to the front desk and asked about our room, again it was almost ready. I should note that we did not receive any information about the resort when we arrived, or any of it’s facilities. We asked about WiFi and sat in the bar waiting for our room. It wasn’t until after we left that we found out that they had a Business Center, that would have been better for us. We arrived at Noon like I said and it was 3:30pm before we were given keys. Every time we checked – and I checked often, it was almost ready. Not a good way to start.

The Room:
The condo was great and had a nice balcony looking out over the water. We brought some movies and tried to use the player in the condo but couldn’t get it to work. We called the front desk and they sent someone down and sure enough it was broken. They would have someone look at it the next day they said. Ok, so much for watching the movie… The next day we got ready to leave and put some items into the safe, but it wouldn’t lock. We called the front desk and they said 20 minutes and someone would be there. An hour later, we called again and were told he was on his way. After a couple more calls and 2 and a half hours later a guy showed up and put new batteries in the safe. While he was there I asked him about the DVD player. He agreed it was broken and said he would take care of it. When we returned He DVD player was replaced and worked just fine. A couple days later we were about ready to go to the front desk and check out when the phone rang and it was someone saying they were going to come over and look at our DVD player. I said that it had been taken care of a couple days prior and we were checking out.

The Restaurant:
Lunch the first day took 45 minutes to get served from the time we ordered. The food was good, not over the top by any means, and was COLD. It seemed that it had been plated and then sat somewhere. Not to impressive and the place wasn’t busy. I had Mussels and Clams at room temperature with some grit. Patrice had Seafood Chowder that was at room temperature with skin on the surface from setting so long.

They had a breakfast item on the menu that I just had to try. It was Eggs Schroeder, now when a place has a dish named after you,(yeah right), you have to try it. So the second day we were there we went to breakfast. I ordered Eggs Schroeder of course and Patrice ordered their signature dish. Yes she ordered “Eggs Black Rock”. My Eggs were great but…the dish Patrice ordered had 5 ingredients total, and one of those was Sausage. There was no Sausage on her plate. We sent the dish back. Meanwhile I ate mine and we still waited for hers to arrive. They did apologize and didn’t charge us for her dish. But it took us exactly twice as long as it should have to complete breakfast. They were now 0 for 2 and we decided we would not eat there again. Besides I enjoy cooking and we have a kitchen in the Condo.

Summary:

To the credit of the staff, both the restaurant and the Maintenance man, it turns out that they went to the General Manager and told her that they thought we weren’t having a stay like we should. She sent us a bottle of Champagne and a personal note that included her contact information.

Before we checked out I sent an email to the resort Manager explaining what we had been through and even made some recommendations to her. Now it took me some time to write this up and explain things properly in an email, and I didn’t do it just because I am such a nice guy, (although I am). We did it to provide feedback, which is hard to get when you run a business, and…In the past, whether it be good or bad feedback, we have always either got a discount on a future stay, or a discount on our bill. It is always good to know you aren’t wasting your time and that what you said didn’t go into a black hole. We were happy to learn that our email was the topic of her Management meeting. It is good to know you didn’t waste your time and that actions were taken as a result of feedback. We also learned that  that there were some changes in personnel at the restaurant that were underway prior to our email.

There are a number of places to stay in that general area and as beautiful as this place is, by no means is it a 5 star experience by any stretch. That is the downside. On the upside, they responded before we officially complained and took action when we went through official channels too.

For our next trip there we will check this place out for another stay.